Bookings
Due to our fire risk and insurance policy, we can only accept the number of people that are advertised to stay in our cottages:
Oakpond Cottage sleeps up to five people.
Oaktree Cottage sleeps up to two people.
Oakwood Cottage sleeps up to four people.
Maggie sleeps up to two people.
Please name all guests on the booking form who will be staying.
No hen or stag groups.
We cannot accept a booking if the majority of the group are 21 years and under.
No booking to be made by a person 18 years old and under.
Smoking
Strictly no smoking or vaping in any of the cottages, Maggie or the Frog’s Retreat.
Candles
Strictly no candles to be used in any of the cottages, Maggie or the Frog’s Retreat.
Hot Tub
Children must be supervised and never left alone in the hot tub.
No drinking or eating whilst using the hot tub.
The temperature will be set at 39 degrees.
Strictly nobody to use the hot tub if they have any form of fake tan.
No dogs in the Frog’s Retreat – there’s a gated doorway, so dogs will be able to see you when left outside.
Please do not mis-use this facility.
The Frog’s Retreat is open from 9.30am until 9.30pm.
Damage
Please report any damage that has occured. Cups and glasses can easily be replaced, but any valuable items or damage to the property will have to be paid for.
Visitors
Due to our insurance policy, please let us know if you will be having visitors.
Dogs
We allow one dog in Oakpond Cottage.
We allow up to two dogs in Oakwood Cottage.
Sorry, no dogs are allowed in Oaktree Cottage or Maggie.
Sorry, but we cannot accept any dogs under the age of 14 months as puppies can cause a lot of damage.
Please keep your dogs off the beds.
Electric Cars
Due to insurance purposes, guests must never charge their car using a standard plug or extension cable linking to a domestic plug. This is not permitted due to fire regulations regarding wiring, earthing rods and voltage restrictions. It poses a serious fire risk to 13 amp sockets and there is a real danger that the body of the vehicle could become live.
There are a number of electric vehicle charging points in Whitchurch.
Cancellations
No deposits will be refunded.
The balance will be refunded, but if we have to advertise a ‘special offer’ to sell your cancellation, this will be deducted from your balance.
We strongly recommend you take out holiday insurance.
Left Property
We charge £20 for any property you would like posting back to you, as this will cover packaging, postage and our time spent taking it to the Post Office. This could cost more if the items are heavy.
Arrival Times
All accommodation has an arrival time of 4pm. (no later than 8pm for Maggie)
All accommodation has a departure time of 10am. (Maggie departure 11am)