Terms and Conditions

Bookings
Due to our fire risk and insurance policy, we can only accept the number of people which are advertised to stay in our cottages.
Oakpond Cottage Sleeps up to six people
Oaktree Cottage Sleeps 2 people
Oakwood Cottage Sleeps 4 people
Maggie The Showmans Waggon Sleeps 2 people
Please name all guests on the booking form.
No hen or stag groups.
We cannot accept a booking if the majority of the group are 21 years and under.
No booking to be made by person 18 years old and under.
Smoking
Strictly no smoking or vaping in any of the cottages or showmans waggon and The Frogs Retreat.
Hot Tub
No children to be left alone in the hot tub and must be supervised.
The hot tub seats five people therefore no bookings can be accepted if more than this in the group.
No drinking or eating whilst using the hot tub.
The temperature will be set at 39 degrees.
Strictly nobody to use the hot tub if they have a false tan or using tanning cream/spray.
No dogs to be left in this room. (Gate in doorway. Dogs will be able to see you)
Please do not mis-use this facility.
The hot tub room is open from 10-30am until 9-30pm.
Damage
We hope that all our guests will tell us if any damage has occured.
Cups and glasses can be replaced but any valuable items or damage to the property will have to be paid for.
Visitors
Please let us know if you will be having visitors due to our insurance policy
Dogs
We allow one dog in Oakpond Cottage.
We allow upto two dogs in Oakwood.
No dogs accepted staying in Oaktree Cottage and Maggie.
Sorry but we cannot accept any dogs under the age of 14 months old as puppies can cause a lot of damage.
No dogs upstairs on the beds and furniture. (Stair gate provided)

Electric Cars
Strictly no charging up cars from the cottages or waggon electricity supply.
There are a number of outlets in Whitchurch which have charging points.
Anybody found to be charging from the cottages, will be asked to leave due to breaking our Terms and Conditions.

Cancellations
No deposits refunded.
The balance will be refunded within 6 weeks of your arrival but not the deposit if cancelation is made providing we have managed to re-book that week.
If we have to advertise a special offer to sell your cancellation, this will be deducted from your balance.
There is a £45 administration fee for the extra paperwork and re-advertising.
We strongly recommend you take out a holiday insurance.
Left Property
We ask for £20 for any property you want sending back to you as this will cover packaging, postage and our time to take it to the post office. This could cost more if the items are heavy due to the postage fee.
Arrival Times
Cottage arrival time is 4pm
Cottage departure time is 10am.